We have established a Customer Portal to service all of your support needs.

• Knowledge Base - a list of articles related to frequently asked questions.
• Ticket Tracking - submit and track tickets with the support and licensing departments.
• Live Chat - when available, you can participate in live chat to help address your concerns.

You may also e-mail your support request to . Your request will be immediately forwarded to our technical support department for review, and you can expect to receive a response within 1-2 business days (usually the same day). Please provide us with as much valuable information as possible to provide support for your particular need in a timely manner.

Please use our Customer Portal to log any issues you find with the software. When reporting your issue, please be sure to include important details to help us understand your scenario. For instance:

• Product version you are using (usually available from 'Help -> About' on the product main menu)
• Operating System you are running (including 32-bit or 64-bit variation)
• Versions of 3rd party software you interact with (e.g. Quality Center or QuickTest® Professional)
• Steps to reproduce the issue
• Screen shots or sample files to illustrate the problems

Providing this kind of information with your initial request will allow us to provide the most accurate response the first time without additional follow-up.

Please use our Customer Portal to submit your feature request. When submitting the request, please provide as much information as possible for us to understand the scenario.